Assistant Operation Manager

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JakartaExperience:

Minimum 5 years in tourism industry … 1-2 years of experience in a managerial role

Job Description:
  • Attending day-to-day activities with high professional and sufficient way.
  • Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business.
  • Receive the confirmed bookings with all required information from the agents and open files on R internal system.
  • Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements.
  • Arranging for meet& assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
  • Facilitating for smooth and easy execution of services from arrival till departure.
  • Send confirmation of the services to the agents on time with full information, presentable and professional way.
  • Re-negotiate with all suppliers to reduce the rates and achieve maximum benefits for the file.
  • Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to Rida Int. brand.
  • Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.
  • Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality.
  • Monitoring operation team daily activities with agents for assuring of fast, professional and efficiency.
  • Monitoring operation team daily correspondence with suppliers and solve all issues.
  • Monitoring all confirmed files on Internal system and fiscally check all files before arrival for complete correspondence and confirmation.
  • Checking all files after departure for feedback to ensure all services provided in high standard.
  • Handle unforeseen problems, complaints and determine eligibility for money returns.
Sejak 29 Oktober 2019
Berakhir 28 November 2019
LAMAR via id.karier.co

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