Maintenance & Support Engineer

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Job Description

  • Support of Software maintenance services for Jatis System
  • Validate, track, and manage all Issue Tickets with our Ticketing System (JIRA)
  • Response Issues, Inquiry & Change Request quickly w/ SLA
  • Resolve Incidents related to the application using known resolutions/SLA
  • Correlate Issue Tickets to identify and address Critical and High Incidents
  • Escalate Issue Tickets requiring immediate attention by second layer
  • Coordinate w/ customer & on-site visit support if needed
  • Identify and define new requirement of modification/change request to supervisor

 

Job Requirement

  • Min. 1 year working experience in the related field
  • Has knowledge/experience in Java Web Services
  • Specific skills needed: JAVA (JEE), Core JAVA/Servlets/JDBC/JSP, MVC frameworks – Spring/Struts, ORM frameworks–Hibernate/MyBatis,Ticketingsystems(e.g.JIRA,Remedy)
Sejak 06 September 2019
Berakhir 06 Oktober 2019
LAMAR via job-like.com

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